Virgin Mobile FREEDOM MINI-LAPTOP VMFNM0609 - Manual (Page 14)

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11. Appendix
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11.1 Troubleshooting
1. My Freedom Mini-laptop’s locked up and I can’t turn it off.
Just press and hold the power button for 4 to 6 seconds and your
Freedom Mini-laptop will shut down.
2. Is there anything I should check if my Freedom Mini-laptop
locks up?
You can try:
checking whether the power is low, and, if it is, connect to an AC outlet •
checking that you haven’t switched the screen to the external monitor mode •
making sure that the indicator light of your AC adapter is on and your •
adapter is working properly
removing any memory cards and any other external device.
•
3. What should I do if I spill liquid on my Freedom Mini-laptop?
You should:
turn off your Freedom Mini-laptop by disconnecting the AC adapter •
and detaching its battery pack, rather than using the power button
disconnect all external devices
drain all the liquid you can from your Freedom Mini-laptop and then
•
remove any remaining moisture so far as possible with a soft, dry cloth
use a fan, if you have one, to help you dry your Freedom Mini-laptop
•
and accessories
ask for further advice at our Customer Support Centre, on 0800 952 2294.
•
4. I’m unable to restart my Freedom Mini-laptop after it has entered
standby mode.
If your Freedom Mini-laptop is in standby mode you should be able •
to restart it by pressing the power button. In standby mode the power
indicator light remains on.
Your Freedom Mini-laptop may have entered hibernate mode, indicated
•
by the power indicator light flashing. Again, you should be able to restart
it by pressing the power button.
If you’re still unable to restart, please contact our Customer Support
•
Centre on 0800 952 2294 .
5. I can’t get my Freedom Mini-laptop to start up. What might be
causing a problem?
It could be:
damage to your external or built-in memory, perhaps caused when an •
error has been saved to it, corrupting data
an incompatible external device may cause your system to enter standby
•
mode until it’s removed
an error in the drive programme or application programme: Your system
•
may refuse to operate some files (files with the suffixes: .dll, .sys, .exe
and so on) and enter standby or hibernate mode.
6. Is there anything I can do to recover my Freedom Mini-laptop
when it’s failing to start up?
You can try the following:
remove any external devices and their associated software •
refresh the BIOS Setup (see Section 10) •
refresh the appropriate programme •
remove any application programmes causing problems •
reinstall the operating system. •
If none of the above help, please send your Freedom Mini-laptop to your
local service centre for repair.
7. When I use my Freedom Mini-laptop’s camera the image
is very unclear.
Check the built-in lens. If it’s dirty try cleaning it with a soft, dry cloth.
8. When I use my Freedom Mini-laptop’s video camera function,
the images it produces are jerky and slow-moving.
The video camera requires light to function effectively and the images •
it produces may be adversely affected by poor light conditions. Try
adjusting the position of your Freedom Mini-laptop or of its subject to
make the most of the available light.
The image display may also be slowed down if you have a lot of other
•
applications running. Closing any unnecessary applications may improve
the image.