VIEWSONIC PJ501 - Manual (Page 2)

Express Exchange Service (the Program) is offered to all ViewSonic customers within Canada. The
Program allows for the exchange of a non-working ViewSonic projector with a comparable refurbished
unit, shipped within two (2) business days* of the customer’s phone call. The refurbished unit will
be covered by the balance of the time remaining on the customer’s original limited warranty (unless
otherwise specified). NOTE THAT BY USING THIS PROGRAM THE CUSTOMER AGREES TO RETAIN A
REFURBISHED REPLACEMENT PRODUCT INSTEAD OF THE ORIGINAL DISPLAY OR PROJECTOR. THE
ORIGINAL COVERED NON-WORKING DISPLAY OR PROJECTOR WILL NOT BE RETURNED TO THE
CUSTOMER AND SHALL BECOME THE PROPERTY OF VIEWSONIC.
The Express Exchange Service program must be purchased within 30 days of the product’s original
purchase date. Once enrolled, the standard Express Exchange Service program is valid for the chosen
term option. The Express Exchange Service is not transferable. The enrollment pricing and/or all
applicable taxes are subject to change without notice. The program is valid only for the product
serial number that is registered at the time of enrollment or for the product serial number of a
replacement unit. You may cancel the program for a full refund within five calendar days of enrollment
if you have made no service claims. Returns within the first thirty (30) days from the date you
purchased your product are subject to the return policy of the Dealer. Please contact your Dealer
for service.
Once it has been determined that the customer has a non-functioning product covered under warranty,
ViewSonic will arrange for delivery of the refurbished replacement unit to, and pickup of the non-
functioning unit from the customer’s registered location. The exchange will occur on an expedited
basis, usually within two (2) business days from receipt of the customer call* and issuance of
Return Material Authorization (RMA) number by ViewSonic’s Customer Support Department. To
ensure return of the product registered under the Program, a credit card “hold” for the value of the
refurbished unit is required before it can be delivered. Your credit card will be charged if (a) you fail
to return the defective product to ViewSonic within twenty (20) days and in the manner specified by
ViewSonic, (b) the serial number of the returned product does not match that of the registered
product or (c) the defective product is returned with missing components. Missing parts will
be charged to customers based on the following rates:
Remote Control $150 U.S. /each
AC Adapter $50 U.S. /each
Soft Carrying Case $50 U.S. /each
User Guide $20 U.S. /each
Loss of or damage to the covered product due to abuse, mishandling, improper packaging, alteration,
accident, electrical current fluctuations or failure to follow operating, maintenance or environmental
instructions prescribed in the covered product’s User Manual is subject to a fee.
A ViewSonic projector returned under the Express Exchange Service program found to be non-functional
due to a bad lamp may be subject to a $499 fee to cover expenses. Lamps are not covered under
Express Exchange Service. Projectors returned and non-functional due to a dirty filter are subject
to a fee to cover expenses. ViewSonic recommends that filters are cleaned as part of the regular
maintenance and care of your projector.
ViewSonic expressly disclaims any and all liability for delays in shipping or any resulting damages
due to loss of use for any reason.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION
CONTAINED HEREIN. THIS PROGRAM IN NO WAY EXPANDS OR ENHANCES THE APPLICABLE LIMITED
PRODUCT WARRANTY.
ViewSonic Corporation • 381 Brea Canyon Road, Walnut, CA 91789
In Canada (866) 262-1967 • Fax (909) 444-5619
[email protected] • ViewSonic.com
Select the Express Exchange Service Plan (add applicable sales tax)
Prices are in U.S. Dollars and may vary due to currency conversion.
Portable Projectors** (up to 8 lbs.) First-Year Coverage Free
Conference Room Projectors** (over 8 lbs.) First-Year Coverage Free
Portable Projectors (up to 8 lbs.) 2-Year Coverage $149 U.S.
Conference Room Projectors (over 8 lbs.) 2-Year Coverage $199
U.S.
Please Print Clearly.
Name: Date:
Company:
Address:
City: Province: ZIP:
Phone: E-mail:
Dealer Name:
Dealer Address:
City: Province: ZIP:
Dealer Phone:
Invoice No.:
Date of Purchase:
Model Name:
Serial #:
ViewSonic ® Express Exchange ® Service (Canada)
ViewSonic Express Exchange Service Terms and Conditions
How Do You Plan To Pay?
VISA ® MasterCard ® Discover ® American Express ®
Credit Card#: Exp:
Name as it appears on credit card:
(Mandatory) I hereby acknowledge that I have read and understood the terms and conditions as
stated in this document and hereby agree to be bound by those terms.
Signature: Date:
Your purchase form will only be accepted if a credit card number, card holder name and
signature are included.
*Calls must be received by 12:00 p.m., Pacific Time. Saturdays, Sundays and major U.S. and Canadian
holidays excluded. Subject to availability of replacement stock. **3-year warranty limited to PJ250,
PJ350, PJ500, PJ501, PJ550, PJ551, PJ750 and PJ1065 models purchased on or after May 1, 2002.
‹‹Subject to Express Exchange Service terms and conditions. Specifications and pricing subject to change
without notice. Selection, offers and programs may vary by country; see your ViewSonic representative
for complete details. Corporate names, trademarks stated herein are the property of their respective
companies. Copyright © 2003 ViewSonic Corporation. All rights reserved. [10031-00B-03/03_0M]
Purchase Form