VTech DS6121 - Manual (Page 56)

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Troubleshooting
Problem Suggestion
I hear other calls when
using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If
you still hear other calls, the problem is probably in the wiring or local service. Call your local
telephone company.
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I hear noise on the
cordless handset, and
none of the keys or
buttons works.
Make sure the telephone line cord is plugged in securely. •
My caller ID features are
not working properly.
Caller ID is a subscription service. You must subscribe to this service from your local telephone
company for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both you and the caller’s telephone companies must use equipment which are compatible
with the caller ID service.
The caller ID information will be displayed after the first or second ring. Caller ID data may not
be displayed on your phone if you answer a call at or before the second ring. This would also
apply to an answering device that answers the call at or before the second ring.
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
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