Watlow MINICHEF Convection Oven Application - Manual (Page 37)

Wa r r a n t y a n d R e t u r n s Wa t l o w M I N I C H E F 2 0 0 0 ■ 3 5
Watlow Controls
Watlow Controls is a division of Watlow Electric Mfg. Co., St. Louis, Missouri, a manu-
facturer of industrial electric heating products since 1922. Watlow begins with a full set
of specifications and completes an industrial product that is manufactured totally in-
house, in the U.S.A. Watlow products include electric heaters, sensors, controls and
switching devices. The Winona operation has been designing solid state electronic control
devices since 1962, and has earned the reputation as an excellent supplier to original
equipment manufacturers. These OEMs depend upon Watlow Controls to provide com-
patibly engineered controls that they can incorporate into their products with confidence.
Watlow Controls resides in a 100,000-square-foot marketing, engineering and manufac-
turing facility in Winona, Minnesota.
Technical Assistance
If you encounter a problem with your Watlow controller, refer to the Troubleshooting
Chart in this guide. Also review all of your configuration information for each step of the
setup to verify that your selections are consistent with your applications.
If the problem persists after checking all the steps, you can get technical assistance by
calling Watlow Controls at (507) 454-5300, between 7 a.m. and 5 p.m. CST, and asking
for an applications engineer. When you call have the following information on hand: the
controller’s part number, date code, serial number, software revision number, and appli-
cation number. Much of this information is available on the controller case. All of this
information is also available via the M
INI C HEF 2000 main display by accessing the
WatHelp Diagnostics Function under [`diag] in the Configuration Mode.
We Value Your Feedback
Your comments and suggestions on this manual are welcome. Please send them to,
Technical Writer, Watlow Controls, 1241 Bundy Blvd., P.O. Box 5580, Winona, MN
55987-5580 or call (507) 454-5300 or fax (507) 452-4507.
Contact
• Phone: (507) 454-5300.
• Fax: (507) 452-4507.
• For technical support, ask for an Applications Engineer.
• To place an order, ask for Customer Service.
• To discuss a custom option, ask for the M INI C HEF 2000 Product Manager.
Warranty
The M INI C HEF 2000 is warranted to be free of defects in material and workmanship for
36 months after delivery to the first purchaser for use, providing that the unit has not
been misapplied. Since Watlow has no control over its use, or misuse, we cannot guaran-
tee against failure. Watlow's obligations hereunder, at Watlow's option, are limited to
replacement or refund of purchase price of a unit which upon examination proves to be
defective within the warranty period. This warranty does not apply to damage resulting
from transportation, alteration, misuse, or abuse.
Returns
• Call or fax Customer Service for a Return Material Authorization (RMA) number
before returning a control.
• Put the RMA number on the shipping label, and also on a description of the problem.
• 20% of net price restocking charge applies to all standard units returned to stock.
Note: All documentation of the M INI C HEF 2000 is subject to change without notice.