Xerox 5687 - Manual (Page 28)

Support and Additional Information Sources
Unrivaled Service
and Support
Behind every Xerox product is a large net-
work of customer support that’s unrivaled
in the industry and available when you
need it. Xerox service professionals use
leading-edge technologies to keep you up
and running. They’re even linked to the
engineers who designed your product, so
you can be confident when you choose
Xerox. And genuine Xerox supplies are
always readily available.
Total Satisfaction
Guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Phaser device that
has been continuously maintained by
Xerox or its authorized representatives
under a Xerox express warranty or Xerox
Maintenance agreement. You decide when
you’re satisfied.
Xerox Office Services Support
Asset Management Services
Asset Optimization and Tracking — •
Process and tools to optimize an enter-
prise’s office output infrastructure and
reduce hard costs
Break-Fix Management — Single
•
point of ownership and management
for break-fix service of all brands of
office output devices, regardless of
manufacturer
Supplies Management — Process and
•
tools to procure, monitor and replen-
ish all document-related supplies
proactively
Imaging and Output Management
Services
Output Management — Single point •
of management of office output
from all output devices, regardless of
manufacturer
Image Capture and Workflow —
•
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support Services
Technology Procurement and •
Deployment — A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
Help Desk Services — A broad range of
•
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model
End User Services — Microsoft software
•
implementation, IT project consulting,
and customer education
Access Managed Services
Student and Library Patron Access — •
Custom designed and implemented
customer-managed solutions
Additional Information
Sources
WorkCentre 5600 Series front panel:
The front panel offers tools and infor- •
mation pages to help with machine
setup, feature selections, operational
problems, media feed and supply issues.
Customer Documentation:
Installation Guide •
Quick Use Guide •
Software and Documentation CD-ROM •
Warranty Booklet •
On the Web:
Visit www.xerox.com/office for:
Product, supplies, and support •
information
Downloading drivers
•
Finding your local reseller •
Online documentation •
Visit www.xerox.com/office/support for:
Support and service information, •
including the same troubleshoot-
ing Knowledge Base used by Xerox
Customer Support staff to provide the
latest technical information on:
Application issues –
Errors –
Print-quality issues –
Troubleshooting –
Questions? Comments?
Problems?
If for any reason you need to contact
your Xerox sales representative, please
call 1-ASK-XEROX, or visit us on the
web at www.xerox.com/office.
© 2010 Xerox Corporation. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. XEROX ® , WorkCentre ® , and CentreWare ® , Scan to PC Desktop ® and the sphere of connectivity design are trademarks of Xerox Corporation in
the U.S. and/or other countries. All other trademarks are the property of their respective manufacturers. As an ENERGY STAR ® ‚ partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency (Does not include the Copier-only configuration of
WorkCentre 5632 and 5638). The ENERGY STAR name and logo are registered U.S. trademarks. The information in this brochure is subject to change without notice. 2/10 610P728550L W56EG-01UM
For 5632 / 5638 / 5645 / 5655
network connected versions only
Multifunction Device
CCD – 035