Xerox Phaser 6110MFP - Manual (Page 55)

10.6
<Troubleshooting>
Printing problems
Condition Possible cause Suggested solutions
The
machine
does not
print. The machine is not
receiving power. Check the power cord
connections. Check the
power switch and the power
source.
The machine is not
selected as the
default printer. Select Xerox Phaser 6110
MFP as your default printer
in your Windows.
Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See 10.1.
• No paper is loaded. Load paper. See 4.5.
• The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact your service
representative.
The connection cable
between the
computer and the
machine is not
connected properly. Disconnect the printer cable
and reconnect it.
The connection cable
between the
computer and the
machine is defective. If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
The port setting is
incorrect. Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may be
configured
incorrectly. Check the printer properties
to ensure that all of the print
settings are correct.
The printer driver
may be incorrectly
installed. Repair the printer software.
See the Software section.
The machine is
malfunctioning. Check the display message
on the control panel to see if
the machine is indicating a
system error.
The document size is
so big that the hard
disk space of the
computer is not
enough to access the
print job. Get more hard disk space
and print the document
again.
The
machine
selects print
materials
from the
wrong
paper
source. The paper source
selection in the
printer properties
may be incorrect. For many software
applications, the paper
source selection is found
under the Paper tab within
the printer properties. Select
the correct paper source.
See the printer driver help
screen.
A print job
is extremely
slow. The job may be very
complex. Reduce the complexity of the
page or try adjusting the print
quality settings.
Half the
page is
blank. The page orientation
setting may be
incorrect. Change the page orientation
in your application. See the
printer driver help screen.
The paper size and
the paper size
settings do not
match. Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
The
machine
prints, but
the text is
wrong,
garbled, or
incomplete. The printer cable is
loose or defective. Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another
computer and try a print job
that you know works. Finally,
try a new printer cable.
The wrong printer
driver was selected. Check the application’s
printer selection menu to
ensure that your machine is
selected.
The software
application is
malfunctioning. Try printing a job from
another application.
The operating
system is
malfunctioning. Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Condition Possible cause Suggested solutions