ZyXEL Communications Auto Configuration Server Vantage Access - Manual (Page 15)

ENGLISH
15
You can now use the Provision screens (when you log in as "admin") in Vantage Access to
remotely configure this ZyXEL compatible device. Refer to the User’s Guide for detailed
information.
Troubleshooting
1 I cannot start Vantage Access.
• You must reboot your computer after installing Vantage Access.
• Make sure Vantage Access DB has started. See Section 4 on page 9 .
• If the "Error: Remote DB is not alive!" message displays, this means that you
have specified the wrong Vantage Access DB server IP address during the Vantage
Access BED installation. Uninstall and install Vantage Access BED with the correct IP
address. Refer to the uninstalling chapter in the User’s Guide and
page 5 in this guide.
• Make sure you can connect to Vantage Access DB. If the MySQL server is on a different
computer, then maybe the computer is off or the connection to the computer is down.
2 I cannot display the Vantage Access login screen.
• This may happen if you have already installed Apache with your Linux distribution. Unin-
stall Apache.
• If you installed Vantage Access BED and Vantage Access HTTPD on the same computer,
uninstall and install Vantage Access HTTPD is using a different port number other than
80.
3 I cannot log into Vantage Access.
• Make sure the Vantage Access server is turned on.
• Make sure you have started Vantage Access on the server.
• Make sure you enter the correct IP address of the Vantage Access server.
• The default user name is "root" and the default password is "root". They are case-sensi-
tive.
• If you enter the wrong password three times for a user name, you have to wait for 10 min-
utes before Vantage Access allows you to log in again with the same user name.
4 My web browser does not display the screen properly.
• Display the screens using only the supported web browsers. Refer to Section 1 on page 3 .
• Make sure you have installed Macromedia Flash Player 9.0.
• It is recommended you use a monitor with a screen resolution set to 1024 by 768 pixels.
5 I cannot see my compatible device in Vantage Access.
• Make sure you have entered or imported an XML file containing the correct device infor-
mation to Vantage Access. See Section 7 on page 12.
• Make sure you have properly set and activated management of compatible protocols on
the device. See Section 7.3 on page 14.
• The initial device discovery process may take up to three minutes depending on your net-
work condition.