ZyXEL Communications Auto Configuration Server Vantage Access - Manual (Page 16)

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6 I see "[error]cannot add the device to Vantage Access, maybe database
cannot be connected or OUI-SN is duplicate " when I import device(s) using an XML
file.
• Make sure your OUI (the part of device’s MAC address that uniquely identifies a company)
and SN (device’s LAN MAC address) information in the XML file are not duplicated with
any existing device listed in the device list panel. Correct the information in the XML file
and upload it again.
• Make sure you can connect to Vantage Access DB. If not, reset the DB by entering "./
stop.sh" and "./start.sh" under Tr069_db directory.
7 My Vantage Access server is broken and I want to install Vantage Access on another
computer.
• Please refer to the reinstalling existing license chapter in the User’s Guide.