Smart Technologies Board 480 - Manual (Page 20)

1 4 | M A I N T E N A N C E A N D T R O U B L E S H O O T I N G
There is a small red ×
on the SMART Board icon
.
SMART Product Drivers is
unable to detect your
interactive whiteboard. Ensure that the USB cable
is connected from your
computer to your
interactive whiteboard and
that the cable isn’t over-
extended.
SMART Board service isn’t
running. Start SMART Board
service:
1. In the notification area,
press the SMART
Board icon , and
then press Control
Panel.
The SMART control
panel opens.
2. Select About
Software and
Product Support >
Tools > Diagnostics.
The SMART Board
Diagnostics window
opens.
3. Select Service > Start.
4. Close the SMART
Board Diagnostics
window, and then
close the SMART
control panel.
Not all components of
SMART Product Drivers
are installed on your
computer. Re-install SMART Product
Drivers on your computer.
Symptoms Cause Solution