3Com 1000BASE - Manual (Page 5)

HARDWARE: 3Com warrants that this hardware product will be free from defects
in workmanship and materials, under normal use and service, for the following
length of time from the date of purchase from 3Com or its authorized reseller:
Lifetime
3Com’s sole obligation under this express warranty shall be, at 3Com’s option and
expense, to repair the defective product or part, deliver to Customer an equivalent
product or part to replace the defective item, or if neither of the two foregoing
options is reasonably available, 3Com may, in its sole discretion, refund to Customer
the purchase price paid for the defective product. All products that are replaced will
become the property of 3Com. Replacement products may be new or
reconditioned. 3Com warrants any replaced or repaired product or part for ninety
(90) days from shipment, or the remainder of the initial warranty period, whichever
is longer.
Advance Replacement is provided for 5 years, after which time it may be available
for a specified fee. 3Com will make commercially reasonable efforts to ship the
replacement product not later than five (5) business days after receiving the request
for advance replacement, but may be delayed due to product availability or export
or import procedures. When an advance replacement is provided and Customer fails
to return the original product to 3Com within fifteen (15) days after shipment of
the replacement, 3Com will charge Customer for the replacement, at list price. This
advance replacement is different from the fee-based Advance Hardware
Replacement Service, which is available as a contracted service offering.
SOFTWARE: 3Com warrants that the software programs licensed from it will
perform in substantial conformance to the program specifications therefor for a
period of ninety (90) days from the date of purchase from 3Com or its Authorized
Reseller. 3Com warrants the media containing software against failure during the
warranty period. No updates are provided. 3Com's sole obligation with respect to
this express warranty shall be (at 3Com's discretion) to refund the purchase price
paid by Customer for any defective software products, or to replace any defective
media with software which substantially conforms to 3Com's applicable published
specifications. Customer assumes responsibility for the selection of the appropriate
applications program and associated reference materials. 3Com makes no warranty
or representation that its software products will work in combination with any
hardware or applications software products provided by third parties, that the
operation of the software products will be uninterrupted or error free, or that all
defects in the software products will be corrected. For any third party products
listed in the 3Com software product documentation or specifications as being
compatible, 3Com will make reasonable efforts to provide compatibility, except
where the non-compatibility is caused by a “bug” or defect in the third party's
product.
STANDARD WARRANTY SERVICE: Standard warranty service for hardware
products may be obtained by delivering the defective product, accompanied by a
copy of the dated proof of purchase, to 3Com's Corporate Service Center or to an
Authorized 3Com Service Center during the applicable warranty period. Standard
warranty service for software products may be obtained by telephoning 3Com's
Corporate Service Center or an Authorized 3Com Service Center, within the
warranty period. Products returned to 3Com's Corporate Service Center must be
pre-authorized by 3Com with a Return Material Authorization (RMA) number
marked on the outside of the package, and sent prepaid, insured, and packaged
appropriately for safe shipment. The repaired or replaced item will be shipped to
Customer, at 3Com's expense, not later than thirty (30) days after receipt of the
defective product by 3Com.
WARRANTIES EXCLUSIVE: IF A 3COM PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT 3COM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF
ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER
IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING
WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. 3COM NEITHER ASSUMES
NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS
PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT
EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE,
NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO
REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE
INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
ADDITIONAL SUPPORT: Telephone Support: This SuperStack product comes with
telephone technical support for ninety (90) days. The ninety (90) day period begins
on the date of Customer’s product purchase.
The telephone technical support is available from 3Com from 9 a.m. to 5 p.m.,
local time, Monday through Friday, excluding local holidays. Telephone technical
support is limited to the 3Com products designated above and may include
assistance with installation, product-specific configuration and identification of
equipment problems. Response to requests for telephone technical support will be
in the form of a return call from a 3Com representative by close of business on the
following business day.
To qualify for this 90 days of telephone technical support, you must register on the
3Com Web site at:
http://support.3Com.com/index.htm
and provide your date of purchase, product number, and serial number. 3Com
reserves the right to modify or cancel this telephone support offering at any time,
without advance notice. This offer is not available where prohibited or restricted by
law.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO
EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN
CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR
FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION
OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR
INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS
LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID,
AT 3COM'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
Some countries, states, or provinces do not allow the exclusion or limitation of
implied warranties or the limitation of incidental or consequential damages for
certain products supplied to consumers or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to
you. This warranty gives you specific legal rights which may vary depending on local
law.
GOVERNING LAW: This Limited Warranty shall be governed by the laws of the
state of California.
3Com Corporation, 5400 Bayfront Plaza, Santa Clara, CA 95052-8145 U.S.A. Tel:
1 (408) 326-5000
The following numbers may be used for technical support:
L
IMITED
W
ARRANTY
Country Telephone Number Country Telephone Number Country Telephone Number
Asia, Pacific Rim
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
Philippines
1 800 678 515
800 933 486
+61 2 9937 5085
001 800 61 009
0031 61 6439
1800 801 777
0800 446 398
+61 2 9937 5085
1235 61 266 2602 P.R. of China
Singapore
S. Korea:
From anywhere in
S. Korea:
From Seoul:
Taiwan, R.O.C.
Thailand
10800 61 00137 or
021 6350 1590
800 6161 463
00798 611 2230
(0)2 3455 6455
0080 611 261
001 800 611 2000
Latin America
Argentina
Brazil
Chile
Colombia
Mexico
Peru
Puerto Rico
Venezuela
AT&T +800 666 5065
0800 13 3266
1230 020 0645
98012 2127
01 800 CARE (01 800 2273)
AT&T +800 666 5065
800 666 5065
AT&T +800 666 5065
Europe
From anywhere in Europe,
call:
+31 (0)30 6029900 phone
+31 (0)30 6029999 fax
Europe, South Africa, and Middle East From the following countries, you may use the following toll-free numbers:
Austria
Belgium
Denmark
Finland
France
Germany 0800 297468
0800 71429
800 17309
0800 113153
0800 917959
0800 1821502 Hungary
Ireland
Israel
Italy
Netherlands
Norway 00800 12813
1800 553117
1800 9453794
1678 79489
0800 0227788
800 11376 Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K. 00800 3111206
0800 831416
0800 995014
900 983125
020 795482
0800 55 3072
0800 966197
North America 1 800 876-3266
T
ECHNICAL
S
UPPORT
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