Dell Latitude D410 User Manual
Page 21
Quick Reference Guide
21
FILE LOCATION: J:\DL\DL044402\DTP\Y4288eb0.fm
D E L L C O N F I D E N T I A L – P R E L I M I N A RY 1 2 / 9 / 0 4 – F O R P R O O F O N LY
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then reinstall the program.
I
F
YOU
ARE
USING
W
INDOWS
X P,
RUN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
The Program
Compatibility Wizard configures a program so that it runs in an environment similar to non-
Windows XP operating system environments.
1
Click the Start button, point to All Programs
→ Accessories, and then click Program Compatibility
Wizard.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
ACK
UP
YOUR
FILES
IMMEDIATELY
U
SE
A
VIRUS
-
SCANNING
PROGRAM
TO
CHECK
THE
HARD
DRIVE
,
FLOPPIES
,
OR
C D
S
S
AVE
AND
CLOSE
ANY
OPEN
FILES
OR
PROGRAMS
AND
SHUT
DOWN
YOUR
COMPUTER
THROUGH
THE
Start
MENU