Velleman DVM77N - Manual (Page 30)

DVM77N VELLEMAN 30
Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience in the electronics world and distributes its products in
more than 85 countries.
All our products fulfil strict quality requirements and legal stipulations in the EU. In order to ensure
the quality, our products regularly go through an extra quality check, both by an internal quality
department and by specialized external organisations. If, all precautionary measures
notwithstanding, problems should occur, please make appeal to our warranty (see guarantee
conditions).
General Warranty Conditions Concerning Consumer Products (for EU):
• All consumer products are subject to a 24-month warranty on production flaws and defective
material as from the original date of purchase.
• Velleman® can decide to replace an article with an equivalent article, or to refund the retail value
totally or partially when the complaint is valid and a free repair or replacement of the article is
impossible, or if the expenses are out of proportion.
You will be delivered a replacing article or a refund at the value of 100% of the purchase price in
case of a flaw occurred in the first year after the date of purchase and delivery, or a replacing article
at 50% of the purchase price or a refund at the value of 50% of the retail value in case of a flaw
occurred in the second year after the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused after delivery to the article (e.g. by oxidation, shocks, falls,
dust, dirt, humidity...), and by the article, as well as its contents (e.g. data loss), compensation for
loss of profits;
- frequently replaced consumable goods, parts or accessories such as batteries, lamps, rubber parts,
drive belts... (unlimited list);
- flaws resulting from fire, water damage, lightning, accident, natural disaster, etc. …;