Xylem AT210 SOIL MOISTURE SENSOR - Manual (Page 5)

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V The Wiring for the AT210:
VI Trouble Shooting
Issue: Sensor reading incorrectly
1. Verify power source is supplying correct voltage.
2. Verify that the cable is not cut or nicked
3. Clean the sensor with water and a towel
Other issues:
Call Global Water for tech support: 800-876-1172 or (979) 690-5560 (many problems
can be solved over the phone). Fax: (979) 690-0440 or E-mail:
[email protected] .
When calling for tech support, please have the following information ready:
 Model #
 Unit serial number
 P.O.# the equipment was purchased on.
 Our sales number or the invoice number
 Repair instructions and/or specific problems relating to the product.
Be prepared to describe the problem you are experiencing including specific details of the
application, installation, and any additional pertinent information.
In the event that the equipment needs to be returned to the factory for any reason, please
call to obtain an RMA# (Return Material Authorization). Do not return items without an
RMA# displayed on the outside of the package.
1. Clean and decontaminate the AT210 if necessary.
2. Include a written statement describing the problems.
3. Send the package with shipping prepaid to our factory address. Insure your
shipment, Global Water’s warranty does not cover damage incurred during transit.