Xylem Global Access Radio Modem Software - Manual (Page 16)

Global Water
800-876-1172
• globalw.com
- 16 -
IX. Modem to Logger Cable
X. Customer Support
a. Call us for tech support: 800-876-1172 or (979) 690-5560 (many
problems can be solved over the phone). Fax: (979) 690-0440 or
Email: [email protected] .
Be prepared to describe the problem you are experiencing including
specific details of the application and installation and any additional
pertinent information.
b. In the event that any equipment needs to be returned to the factory for
any reason, please call to obtain an RMA# (Return Material
authorization). Do not return items without an RMA# displayed on the
outside of the package.
Clean and decontaminate equipment if necessary.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment, as the warranty does not cover damage incurred during
transit.