Troubleshooting – Alpha Technologies USM2.5 Status Monitor User Manual
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018-041-C0-002 Rev. B
3.1
Testing and Troubleshooting
3. Troubleshooting
Testing
All testing shall be performed via Acterna's NetMentor and Test2way software. Refer to
software manufacturer's instructions.
Troubleshooting
Problem:
Missing parts or shipping damage.
Solution:
Contact Alpha Technologies at:
Alpha Technologies, Inc.
3767 Alpha Way
Bellingham, WA. 98226
360-647-2360
Problem:
Unable to communicate with transponder.
Solution:
Check port assignments, cables, and RPS name / port.
Problem:
Incorrect device type selected when adding unit.
Solution:
Check the device type in the Device Configuration screen (NetMentor).
Problem:
Incorrect address.
Solution:
Verify address in the Devive Configuration screen (NetMentor).
Problem:
Incorrect controller frequencies.
Solution
Verify frequencies on the HEC port configuration screen.
Problem:
Incorrect signal level.
Solution:
Verify forward and return signals are within Acterna specifications.
Padding may have to be added or removed.
Problem:
Unable to communicate with NetMentor.
Solution:
Verify that the transponder is not in 'R' mode. Use laptop computer
running 'Test2Way' to verify what code is running.
If the CPU LED is on steady, unit is in 'R-code', if the LED is flashing, unit
is in 'P-code' (normal operation).