Impulse 7161 - Manual (Page 7)

Appendix A - Troubleshooting
Sealevel Systems COMM+16.PCI Page 5
Appendix A - Troubleshooting
Serial Utility test software is supplied with the Sealevel Systems adapter and will be used in the troubleshooting
procedures. By using this software and following these simple steps, most common problems can be eliminated
without the need to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This includes your on-board serial ports, controller
cards, sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if any) should be
identified.
2. Configure your Sealevel Systems adapter so that there is no conflict with currently installed adapters. No two
adapters can occupy the same I/O address.
3. Make sure the Sealevel Systems adapter is using a unique IRQ The IRQ is typically selected via an on-board
header block. Refer to the section on Card Setup for help in choosing an I/O address and IRQ.
4. Make sure the Sealevel Systems adapter is securely installed in a motherboard slot.
5. When running DOS, Windows 3.x or other operating systems refer to the Serial Utilities software for that
operating system and the User Manual to verify that the Sealevel Systems adapter is configured correctly. The
supplied software contains a diagnostic program 'SSD' that runs under DOS and will verify if an adapter is
configured properly. This diagnostic program is written with the user in mind and is easy to use. Refer to the
DIAG.txt file in the dos\diag directory for detailed instructions on using 'SSD'.
6. For Windows 95/98 and Windows NT, the diagnostic tool 'WinSSD' is installed in the Sealevel folder on the
Start Menu during the setup process. First find the ports using the Device Manager, then use 'WinSSD' to verify
that the ports are functional.
7. Always use the Sealevel Systems diagnostic software when troubleshooting a problem. This will help eliminate
any software issues and identify any hardware conflicts.