Avaya Aura Agent NN44400-114 - Manual (Page 12)

Introduction
12 NN44400-114 Contact Center Agent Desktop 2 December 2010
Navigation
• Agent Desktop User Interface (page 13)
• Using your Agent Desktop (page 19)
• Telephony (page 29)
• Outbound calls and callbacks (page 39)
• E-mail (page 65)
• Fax message (page 81)
• Scanned document (page 85)
• Voice mail messages (page 89)
• Short Message Service text message (page 93)
• Web communications (page 99)
• Agent Statistics (page 117)
• Instant messaging (page 107)
• Customer and contact details (page 121)