Avaya Aura Agent NN44400-114 - Manual (Page 97)

NN44400-114 Contact Center Agent Desktop 2 December 2010 97
Short Message Service text message
4 Select the External tab if you want to transfer the SMS text message to outside
the Contact Center.
5 In the Agent Note box, type a brief note about the reason for the transfer.
6 Click Transfer.
--End--