Verify firmware version, Obtain license key, Open the luminex xponent software – Luminex LDS 1.7 SP2 to xPONENT 3.1 Rev 2 Upgrade Instructions User Manual
Page 12: Click admin on the toolbar, Click the licensing tab, Email that attachment to [email protected], Luminex contact information, Obtain license key luminex contact information
Luminex LDS 1.7 SP2 Upgrade Instructions to xPONENT 3.1 SP1 - For In Vitro Diagnostic Use
8
Verify Firmware Version
Verify that the correct firmware version for the Luminex analyzer
and the Luminex XYP display in the xPONENT software. Click
Maintenance>System Info. The Detector Firmware Version
(Luminex 100 or Luminex 200) and the XY Firmware Version fields
should display the latest firmware version numbers.
• If you have a Luminex 100, the firmware version should be
2.3.9.
• If you have a Luminex 200, the firmware version should be
2.6.1.
• The XYP firmware version should be 2.1.15.
If any of these firmware versions are incorrect, contact Luminex
Technical Support for instructions on updating your firmware.
Obtain License Key
You must obtain a license key from Luminex Technical Support to
enable the full base package beyond the 90-day trial period. In order
to assign your license key, we will need information about your
Luminex system. Please have the following information available:
•
The serial number of your Luminex system.
•
The serial number of your Luminex XYP.
Additionally, we will need information provided in the xPONENT
licensing export file. To create this file:
1. Open the Luminex xPONENT software.
2. Click Admin on the toolbar.
3. Click the Licensing tab.
4. Click Export. This creates a text attachment that can be saved
wherever is convenient for you to retrieve it.
5. Email that attachment to [email protected].
6. When you receive the return email from Luminex Technical
Support, follow the instructions in the email to import the new
license key.
Luminex Contact
Information
Contact Luminex Technical Support by telephone in the U.S. and
Canada at 1-877-785-BEAD (2323), by telephone outside the US and
Canada at +1 512-381-4397, or by email at
[email protected].
Additional information is available on the Luminex website. Search
on the desired topic, navigate through menus, or review the website
FAQ section. Enter
http://www.luminexcorp.com
in your browser’s
address field. Click Support > Support Login to log into the
Support FAQ site, then click on the Support tab.