Multichannel Systems STG-Lite Manual - Manual (Page 23)

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5 Troubleshooting
5.1 Error Messages
Firmware Update
STG-Lite needs a firmware update. If you do not have the adapted firmware an error message
will appear.
Please contact [email protected].
5.2 Technical Support
If you have any questions or if any problem occurs that is not mentioned in this help document,
please contact your local retailer. A list of local retailers for MCS products can be found on the
MCS web site. The highly qualified staff will be glad to help you.
http://www.multichannelsystems.com
Please keep information on the following at hand
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. Try to remember all steps you had performed immediately
before the error occurred. The more information on the actual situation you can provide,
the easier it is to track the problem.
 The serial number of the connected Stimulus Generator. Click Info on the main menu to display
the serial number.
 Your operating system (Windows 7, Vista or XP).
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of the
connected computer. This information is especially important if you have modified the delivered
computer or installed new hardware.
 Any programs that you have installed on the data acquisition computer.
 Other instruments connected to the data acquisition computer, like amplifiers or temperature
controllers.
The Multi Channel Systems User Forum provides the opportunity for you to exchange
your experience or thoughts with other users worldwide.
If you have subscribed to the General Electrophysiology or MEA Mailing List, you will be
automatically informed about new software releases, upcoming events, and other news
on MCS products. You can subscribe to the list on the contact form of the MCS web site.