Returns, Credits – Nova-Tech Chem-Tech XPV Series User Manual

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REV. D PN J63091

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For warranty and service matters within the European Union, contact the seller or:

PULSAFEEDER, INC.

STEIGAR 24

NL 1351 AB ALMERE

NETHERLANDS

7.2. Returns

The Customer Service Department will issue a Return Authorization (RA) number for all
returns.

The following information will be required:

1. Billing and a ship-to address.
2. Model and serial number.
3. Contact name and phone number.
4. Reason for return.
5. Purchase order (where applicable).
6. RA number on outside of the carton.
7. Type of chemical that was pumped.

All material must be returned freight prepaid. All merchandise must be properly
packaged and free of any corrosive, toxic, or otherwise hazardous chemical. All items
returned must reference Return Authorization number.

7.3. Credits

No equipment will be accepted beyond six months after date of shipment from the
factory. Only unused and undamaged equipment will be accepted for return to stock.
All credits are based on acceptance of materials as new and unused by our inspection
personnel. A restocking fee will apply. All equipment returned for credit must have an
RA number and be returned freight prepaid.

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