AT&T TL74258 - Manual (Page 91)

86
The charge light
is off • Make sure the power and line cords are plugged in
correctly and securely.
• Unplug the unit’s electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base charging
contacts each month using a pencil eraser or cloth.
• Your phone might be malfunctioning. Please refer to the
Limited warranty section of this user’s manual for further
instruction.
My caller ID
isn’t working • Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your phone.
• If you subscribe to high-speed Internet service (Digital
Subscriber Line - DSL) through your telephone line, you
must install a DSL filter between the telephone base
and the telephone wall jack (see page 6). The filter will
prevent noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for
more information about DSL filters.
• Your caller must be calling from an area that supports
caller ID.
• Both you and your caller’s telephone companies must use
caller ID compatible equipment.
• If your phone is plugged in with a modem or surge
protector, plug the phone (or modem/surge protector)
into a different location. If this doesn’t solve the problem,
re-locate your phone or modem farther apart from one
another, or use a different surge protector.
• Relocate your telephone base to a higher location. The
phone will have better reception when not installed in a
low area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
Appendix L
Troubleshooting