Agilent Technologies USB/GPIB Interface Converter 82357A User Manual

Page 46

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46

Chapter 3

Troubleshooting the 82357A
Troubleshooting Flowchart

All LEDs ON

Red FAIL LED ON

All LEDs OFF

After Doing These Checks:

y

If the FAIL LED is the only
LED ON, go to Software
Installation Checks.

y

If all three LEDs are ON, go
to Software Configuration
Checks.

y

If all three LEDs are OFF,
contact Agilent.*

Verify Agilent IO Libraries

Installation

READY FAIL ACCESS

READY FAIL ACCESS

READY FAIL ACCESS

After Doing These Checks:

y

If all three LEDs are ON,
go to Software
Configuration Checks.

y

If the FAIL LED is the
only LED ON, contact
Agilent.*

After Doing These Checks:

y

If all three LEDs are ON,
contact Agilent.*

START

Hardw are Checks

Check Cables, USB

Interface, Host PC

Reboot PC

Verify Driver Installation

Check USB Scanner

Check IO Control

Operation

Check for usbscan.sys

(W indows 98 SE Only)

Check Device Manager

Typical Cause

No power on USB bus
or device turned off by
W indows Plug and Play
Manager.

Typical Cause

Agilent IO Libraries not
installed or 82357A USB
drivers not installed.

Softw are Installation

Checks

Softw are Configuration

Checks

Typical Cause

Im proper Agilent IO
Libraries configuration
or m issing usbscan.sys
(W indows 98 SE only)

Check Suspend/Resum e

Operation

*For telephone and web assistance, see “Contacting Agilent” on page 56.

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