Preface, Introduction, Unpacking & checking – Yokogawa SC24V Differential pH ORP Electrode User Manual

Page 6: Waranty & service

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IM 12B6W2-02E-E

6

1. Preface

1.1. Introduction
This instruction manual provides information
for the installation and use of the WU10
cable. This universal sensor cable is
specified for reliable transfer of digital
signals and especially designed to be
installed in a heavy industrial environment.

This multicore shielded cable is available in
5 fixed lengths, both in a single and a dual
coax version. The double shielded cable will
protect both the sensor and the analyzer for
interference from high voltages and currents
which are present on other cables.

1.2. Unpacking & Checking
Upon delivery, unpack the product carefully
and inspect it to ensure that it is not
damaged during shipment. If damage is
found, retain the original packing material
and immediately notify the carrier and the
relevant local Yokogawa Sales office.
Make sure the Model Code and Serial
Number on the product are the same as on
the packing list. Also check if option(s) that
were ordered, are included and correct.

1.3. Waranty & Service
Yokogawa products are guaranteed free
from defects in workmanship and materials
under normal use and service for a period
of (typically) 12 months from the date of
shipment from the manufacturer. Individual
Sales organizations can deviate from the
typical warranty period, and the conditions
of sale relating to the original purchase
order should be consulted.

Damage caused by wear and tear,
inadequate maintenance, corrosion, or
by the effects of chemical processes is
excluded from this warranty coverage.
In the event of a warranty claim, the
defective goods should be sent (freight
paid) to the Service Department of the
relevant Yokogawa Sales office for repair or
replacement (at Yokogawa’s discretion).
The following information must be included
in the letter accompanying the returned
goods:

• Model Code and Serial Number.
• Original Purchase Order and Date.
• Length of time in service and description

of the process.

• Description of the fault and

circumstances of the failure.

• Process/environmental conditions that

may be related to the failure of the
sensor.

• Statement as to whether warranty or

non-warranty service is requested.

• Complete shipping and billing instructions

for return of material, plus the name and
phone number of a contact person that
can be reached for further information.

• Clean Statement Returned goods that

have been in contact with process fluids
must be decontaminated and disinfected
prior to shipment.

Goods should carry a certificate to this
effect, for the health and safety of our
employees. Material Safety Data sheets
must be included for all components of the
process to which the sensor (options) have
been exposed.

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