Avaya DEFINITY Network Management 4 - Manual (Page 7)

DNM-NT/Windows 2000 4.0 Installation and Getting Started
Resources and Notices
Technical Services Center (TSC)
December 2001
Page 7
Technical Services Center (TSC)
The Technical Services Center (TSC) provides support for DNM and DPA to client teams,
field technicians, and customers.
The TSC works with the customer and the Avaya field technicians to perform the tasks
below and to ensure that the products are properly installed and working:
• Platform Acceptance Test from the DPA computer
• Installation support for the DEFINITY Network Management products
• Technician Verification checklist
• Customer Acceptance checklist
Time and
materials charges The Technical Services Center (TSC) will bill customers for support on a time and
materials basis if the following conditions exist:
• Customers do not have a current maintenance agreement
• Customers do not procure and install the required systems and software as defined in
the Project Provisioning Package
• Customers request support that is outside the purchase agreement
The Technical Services Center (TSC) does not support hardware or software that
customers purchase from third-party vendors.