Delmhorst Instrument RDM-3P - Manual (Page 29)

Copyright  2005, Delmhorst Instrument Co.
Page 26 of 28
SERVICE FOR YOUR METER
¾
Before sending in your meter we recommend you give one of our
trained technicians a call. Many times troubleshooting can be taken care
of over the phone. Call us at 877-DELMHORST.
¾ Pack your meter securely. Enclose a purchase order or letter with a brief
description of the problem.
¾
There is no need to call us for a return authorization number if you are within
the U.S. Customers outside the U.S. must contact us for more specific
instructions prior to returning a meter.
¾ Include your name, address, daytime phone and fax numbers or e-mail
address. If you believe the meter is under warranty, please provide the
original sales slip or invoice.
¾ Ship via UPS, Express Mail, Priority Mail or any overnight courier who
provides prompt service. Do not use standard parcel post.
¾
Insure your instrument for its full value and ship prepaid. We are not
responsible for damage in transit.
¾ We do not accept COD shipments or cover any incoming freight or duty
charges on returned merchandise
¾
Turnaround time on repairs is approximately two weeks.
¾
We will call you with an estimate if you specifically request one, or if we
determine that the meter may be too costly to repair.
¾ Non-warranty repairs will be returned via UPS/COD unless you have already
established other payment terms. There is no COD service outside the U.S.
To pay by credit card, include the card number and expiration date with your
repair. We accept Visa/MasterCard, American Express.
¾
Warranty repairs will be returned at no charge if shipped within the U.S. via
UPS Ground Service. Freight charges for expedited services (i.e., Federal
Express, UPS/2 Day, UPS/1 Day, etc.) are the customer’s responsibility and
will be charged as per the above terms.