AT&T DECT CL84309 - Manual (Page 82)

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Appendix D
Troubleshooting
Common cure
for electronic
equipment. If the telephone does not seem to be responding normally,
try putting the cordless handset in the charger. If it does
not seem to respond, do the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the cordless handset battery, and spare
battery, if applicable.
Wait a few minutes.
Connect power to the telephone base.
Re-install the battery, and place the cordless handset
into the charger.
Wait for the cordless handset to re-establish its
connection with the telephone base. Allow up to one
minute for this to take place. •
•
•
•
•
•
Outgoing
announcement is
not clear. • When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches from
the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while recording.
System does
not record
messages. • Make sure the answering system is on (pages 19 & 55).
• Make sure the memory of the answering system is not
full.
• If you have voicemail service in addition to your
answering system, your callers’ messages may be going
into voicemail before your answering system picks up
the call. Program your voicemail to pick up at least two
rings greater than the number of rings your answering
system is set to answer the call. See
Answering system
and voicemail on page 55 for more information.
System does
not respond
to remote
commands.
• Make sure to enter your remote access code correctly
(page 61).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone
and cannot activate the answering system.
• The answering system may not detect the remote
access code while your announcement is playing. Try
waiting until the announcement is over before entering
the code.
• There may be interference on the phone line you are
using. Press the dial pad keys firmly.