Setra System Model 3200 - Manual (Page 8)

8
4.0 RETuRNING PRODucTS FOR REPAIR
Please contact a Setra application engineer (800-257-3872) before returning unit for
repair to review information relative to your application. Many times only minor field
adjustments may be necessary. When returning a product to Setra, the material should
be carefully packaged and shipped prepaid to:
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA 01719-1304
Attn: Repair Department
To assure prompt handling, please supply the following information and include it
inside the package or returned material:
1. Name and phone number of person to contact.
2. Shipping and billing instructions.
3. Full description of the malfunction.
4. Identify any hazardous material used with product. Service order
return form must accompany product. Form is available at
www.setra.com/tra/repairs/cal_rep.htm. Form must be filled out
completely. Returns that arrive without the form or proper
paperwork will be rejected.
Notes: Please remove any pressure fittings and plumbing that you have installed and
enclose any required mating electrical connectors and wiring diagrams.
Non-warranty repairs will not be made without customer approval and a purchase
order to cover repair charges.
5.0 LIMITED WARRANTY AND LIMITATION OF LIABILITY
SETRA warrants its products to be free from defects in materials and workmanship, subject to the following
terms and conditions: Without charge, SETRA will repair or replace products found to be defective in materi-
als or workmanship within the warranty period; provided that:
a) the product has not been subjected to abuse, neglect, accident, incorrect wiring not our own, im-
proper installation or servicing, or use in violation of instructions furnished by SETRA;
b) the product has not been repaired or altered by anyone except SETRA or its authorized service agen-
cies;
c) the serial number or date code has not been removed, defaced, or otherwise changed; and
d) examination discloses, in the judgment of SETRA, the defect in materials or workmanship developed
under normal installation, use and service;
e) SETRA is notified in advance of and the product is returned to SETRA transportation prepaid.
unless otherwise specified in a manual or warranty card, or agreed to in writing and signed by a SETRA of-
ficer, SETRA pressure and acceleration products shall be warranted for one year from date of delivery.
The foregoing warranty is in lieu of all warranties, express, implied or statutory, including but not limited to,
any implied warranty of merchantability for a particular purpose.
SETRA’s liability for breach of warranty is limited to repair or replacement. In no instance shall SETRA be
liable for incidental or consequential damages arising from a breach of warranty, or from the use or instal-
lation of its products. No representative or person is authorized to give any warranty other than as set out
above or to assume for SETRA any other liability in connection with the sale of its products.
OP3100/3200 R
ev
. D 4/9/14
159 Swanson Road, Boxborough, MA 01719-1304
Tel: 800-257-3872/978-263-1400; Fax: 978-264-0292
Email: [email protected]; web: www.setra.com
For all cE technical questions, contact Setra Systems, uSA. Eu customers may contact our Eu representative Hengs-
tler GmbH, uhlandstr 49, 78554 Aldingen, Germany (Tel: +49-7424-890; Fax: +49-7424-89500).