Troubleshooting, What to do when – Brother PT-18R User Manual
Page 61
 
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What to do when...
z
T
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OUBL
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TROUBLESHOOTING
What to do when...
Problem
Cause
Solution
The screen ‘locks’, or
the P-touch does not 
respond normally.
Refer to “Resetting the P-touch” on page 53 and reset the
internal memory to the initial settings. If resetting the P-touch 
does not solve the problem, disconnect the AC adapter and 
remove the rechargeable battery for more than 5 minutes.
The display remains 
blank after turning on 
the power.
Is the AC adapter connected 
correctly?
Check that the AC adapter 
designed exclusively for 
your P-touch is connected 
correctly.
Are you using the correct AC 
adapter?
Make sure that you are using 
the AC adapter designed 
exclusively for your P-touch 
(included in package).
Is the rechargeable battery 
fitted correctly?
Remove and re-fit the 
rechargeable battery.
Is the rechargeable battery
charged sufficiently?
The battery’s charge may be
low. Charge the battery. 
(The battery’s charge may 
run low even when you are 
not using the P-touch.)
The battery cannot be 
charged.
Is the AC adapter connected 
to the battery charger 
correctly?
Check that the AC adapter is 
connected to the battery 
charger correctly.
Are the charging terminals 
clean?
If they are not clean, turn off 
the P-touch and wipe the 
charging terminals with a dry 
cloth or cotton swab.