Brother PT-2100 - Manual (Page 4)

What Brother will do:
If the problem reported concerning your Machine and/or accompanying Consumable
and Accessory Items is covered by this warranty and if you first reported the problem to
Brother or an Authorized Service Center within the applicable warranty period, Brother
or its Authorized Service Center will repair or replace the Machine and/or accompany-
ing Consumable and Accessory Items at no charge to you for parts or labor. The deci-
sion as to whether to repair or replace the Machine and/or accompanying Consumable
and Accessory Items is made by Brother in its sole discretion.
Brother reserves the right to supply a refurbished or remanufactured replacement
Machine and/or accompanying Consumable and Accessory Items and use refurbished
parts provided such replacement products conform to the manufacturer's specifications
for new product/parts.
The repaired or replacement Machine and/or accompanying Consumable and Acces-
sory Items will be returned to you freight prepaid or made available for you to pick up at
a conveniently located Authorized Service Center.
If the Machine and/or accompanying Consumable and Accessory Items are not cov-
ered by this warranty (either stage), you will be charged for shipping the Machine and/
or accompanying Consumable and Accessory Items back to you and charged for any
service and/or replacement parts/products at Brother's then current published rates.
The foregoing are your sole (i.e., only) and exclusive remedies under this war-
ranty.
What happens when Brother elects to replace your Machine:
When a replacement Machine is authorized by Brother, and you have delivered the
Machine to an Authorized Service Center, the Authorized Service Center will provide
you with a replacement Machine after receiving one from Brother. If you are dealing
directly with Brother, Brother will send to you a replacement Machine with the under-
standing that you will, after receipt of the replacement Machine, supply the required
proof of purchase information, together with the Machine that Brother agreed to
replace. You are then expected to pack the Machine that Brother agreed to replace in
the package from the replacement Machine and return it to Brother using the pre-paid
freight bill supplied by Brother in accordance with the instructions provided by Brother.
Since you will be in possession of two machines, Brother will require that you provide a
valid major credit card number. Brother will issue a hold against the credit card account
number that you provide until Brother receives your original Product and determines
that your original Product is entitled to warranty coverage. Your credit card will be
charged up to the cost of a new Product only if: (i) you do not return your original Prod-
uct to Brother within five (5) business days; (ii) the problems with your original Product
are not covered by the limited warranty; (iii) the proper packaging instructions are not
followed and has caused damage to the product; or (iv) the warranty period on your
original Product has expired or has not been sufficiently validated with a copy of the
proof of purchase (bill of sale). The replacement Machine you receive (even if refur-
bished or remanufactured) will be covered by the balance of the limited warranty period
remaining on the original Product, plus an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and your original Machine shall become the
property of Brother. Retain your original Accessory Items and a copy of the return
freight bill, signed by the courier.