Brother DS-820W User Manual
Page 86
Troubleshooting
78
13
Software difficulties
Bleed-through is seen
in the scanned image.
Your document is too thin.
Check that your document is acceptable (see Doc-
ument Specifications on page 12).
The contrast setting is improper.
Increase the contrast level.
For Windows
®
: see Image settings on page 29.
For Macintosh: see Image settings on page 37.
When I want to scan in
SD mode, is it possible
to change the paper
size, the image quality,
etc. on my scanner?
You can change only part of the set-
tings.
For more information about the settings, see step 4
of Scanning in SD mode on page 18.
(DS-920DW only)
Duplex scanning can-
not be performed.
The duplex scanning settings are not
configured in DSmobileCapture.
Launch DSmobileCapture, click the Image tab,
and then select the Duplex check box.
The scan mode of the scanner is set to
1 side (in SD mode).
Press the scanner’s 2 side / 1 side button so that 2
appears on the LCD.
Difficulty
Cause
Suggestions
When I press Scan in
my scanning software,
an error message ap-
pears: Please install
scanner or The scan
was aborted because
the scanner is not
powered on or not
connected properly.
This error message appears if your
scanner isn’t recognized by your com-
puter.
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.
I cannot install the
scanner drivers.
(Windows
®
)
You may not have been given adminis-
trator privileges.
Log into Windows
®
with administrator rights.
I cannot install the
scanner drivers.
(Macintosh)
You may not have been given adminis-
trator privileges.
From Apple menu, select System Preferences >
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word “Admin” under-
neath. If this is not the case, contact your system
administrator.
Difficulty
Cause
Suggestions