Brother DS-820W User Manual
Page 89
Troubleshooting
81
13
My scanner cannot
connect to any access
point.
The settings for the access point have
not been done.
1. Connect your computer to your scanner via
Wi-Fi
®
.
2. Launch your computer’s web browser.
3. Type http://10.10.100.1 in the address bar.
4. Click Setting > Brother Online Setting.
5. Configure the settings for the access point.
The settings for the access point have
been done but the scanner cannot con-
nect to any access point.
Do one of the following:
• Confirm that your access point is turned on.
• Turn your access point off, then turn it on.
• Place the scanner in a service area.
• Set a new correct SSID and password.
• Confirm that the IP address of your access point
is set. If not, activate the DHCP function of your
access point.
• When MAC address filtering is used for your ac-
cess point, register the MAC address of the
scanner.
• Set the Wi-Fi
®
switch to OFF, then set it to ON.
• Press and hold the Power button to turn off the
scanner, and press the Power button to turn on
it.
I do not know the
scanner’s SSID.
—
The SSID is below:
Brother DS-820W-xxxx (Brother DS-920DW-xxxx)
(xxxx shows the last four digits of your scanner’s
MAC address (twelve-digits). The address is print-
ed on your product label.)
My computer cannot
connect to the scanner
with the web browser.
—
1. Connect your computer to your scanner via
Wi-Fi
®
.
2. Launch your computer’s web browser.
3. Type http://10.10.100.1 in the address bar.
I do not know the
scanner’s MAC ad-
dress.
—
See the initial password on the mark located on the
bottom of your scanner.
I do not know the initial
Wi-Fi
®
password.
—
See the initial password on the mark located on the
bottom of your scanner.
I cannot reset the net-
work settings.
The Wi-Fi
®
switch is set to OFF.
1. Set the Wi-Fi
®
switch to ON.
2. Wait for 40 or more seconds.
3. Press and hold the scanner’s reset button for 10
or more seconds.
4. Release the reset button. In several seconds, the
Wi-Fi
®
indicator will turn red.
Difficulty
Cause
Suggestions