Troubleshooting – Brother PT-P750W User Manual
Page 54
Appendix
49
A
Troubleshooting
A
If you think there is a problem with your P-touch labeler, check the chart below and follow the troubleshooting
tips.
If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting solutions.
Visit us at
Basic Operations
Problem
Solution
After exiting P-touch Editor
Lite, how do I restart the
program while the P-touch
labeler is still on?
Disconnect and then reconnect the USB cable while the P-touch labeler is on.
(For Windows
®
)
Launch P-touch Editor Lite from [My Computer].
I cannot turn the P-touch
labeler on.
Check to see that the batteries are installed correctly, or that the included power
adapter is securely connected.
I cannot exit P-touch Editor
Lite.
Check to see if an error message is displayed, and try to resolve it. Please note that
the software cannot be exited while labels are being printed.
A blank horizontal line
appears through the printed
label.
Streaks or poor quality characters on printed labels generally indicate that the print
head is dirty. Clean the print head using a cotton swab or optional print head cleaning
cassette (TZe-CL4).
See Cleaning the Print Head and Head Roller on page 46.
* Do not touch the print head directly with your bare hands.
The label is difficult to cut.
Clean the cutter blade using a cotton swab.
See Cleaning the Tape Cutter on page 48.
* Do not touch the cutter blade directly with your bare hands.
When the label is printed out,
there is too much margin
(space) on both sides of the
text.
(When using P-touch Editor
Lite)
When margins are set to [Large], labels print with approx. 1" (25 mm) margins on each
side of the printed text. Reduce this margin by changing the setting to [Small]. In
P
-
touch Editor Lite, right
-
click the mouse and select [Margins] from the displayed
menu. Change the setting to [Small].
The P-touch labeler does not
print, or the printed characters
are not formed properly.
Check that the tape cassette has been inserted correctly.
If the tape cassette is empty, replace it.
Check the cassette cover is properly closed.
The power turns off when you
try to print.
The batteries may be weak. Replace them.
Check that the batteries are correctly inserted.
An incorrect adaptor is being used; the recommended adapter is the AD-E001.
The tape does not feed
properly, or the tape gets
stuck inside the P-touch
labeler.
Check that the end of the tape feeds under the tape guides.
The Feed & Cut button was used while printing. Do not touch the Feed & Cut
button during printing.
I want to reset the P-touch
labeler.
With the P
-
touch labeler off, press and hold the Feed & Cut button while holding down
the Power button. When the Editor Lite lamp starts flashing and the Status lamp lights
orange, press the Feed & Cut button six times while continuing to hold down the
Power button. The P-touch labeler will be reset to the factory settings.