Using smartdiagnosis – LG DLGX5171V User Manual
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USING SMARTDIAGNOSIS
TM
USING SMARTDIAGNOSIS
TM
If you experience problems with your dryer, call 1-800-243-0000 (1-888-542-2623 in Canada). Follow the call center agent’s instructions,
and do the following steps when requested:
1. Press to turn on the dryer.
Do not press any other buttons or turn the cycle selector knob.
2. When instructed to do so by the call center, place the mouthpiece of your phone very close to the POWER button.
3. Press and hold for three seconds, while holding the phone mouthpiece to the icon or POWER button.
4. Keep the phone in place until the tone transmission has finished. This takes about 17 seconds, and the display will count down the
time.
t'PSCFTUSFTVMUT EPOPUNPWFUIFQIPOFXIJMFUIFUPOFTBSFCFJOHUSBOTNJUUFE
t*GUIFDBMMDFOUFSBHFOUJTOPUBCMFUPHFUBOBDDVSBUFSFDPSEJOHPGUIFEBUB ZPVNBZCFBTLFEUPUSZBHBJO
t1SFTTJOHUIF108&3CVUUPOEVSJOHUIFUSBOTNJTTJPOXJMMTIVUPGGUIFSMARTDIAGNOSIS™.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able
to assist you using the information transmitted for analysis at the call center.
NOTE
- Only use this feature when instructed to do so by the call center. The transmission sounds similar to a fax machine, and so has no
meaning except to the call center.
- SMARTDIAGNOSIS™ cannot be activated if the dryer does not power up. If this happens, then troubleshooting must be done without
SMARTDIAGNOSIS™.
- SMARTDIAGNOSIS
TM
is a troubleshooting feature designed to assist, not replace, the traditional method of troubleshooting through
service calls. The effectiveness of this feature depends upon various factors, including, but not limited to, the reception of the
cellular phone being used for transmission, any external noise that may be present during the transmission, and the acoustics of the
room where the machine is located. Accordingly, LG does not guarantee that SMARTDIAGNOSIS
TM
would accurately troubleshoot
any given issue.