LG WT1001CW - Manual (Page 34)

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TROUBLESHOOTING
HOW SERVICE IS HANDLED: In-Home Service
In-home service will be provided, as available, during the warranty period subject to servicer availability within the U.S.
To receive in-home service, the product must be unobstructed and accessible to service personnel. If the in-home
service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service
is unavailable, LG may elect, at its option, to provide for transportation of the product to and from an LG authorized
service center.
THIS LIMITED WARRANTY DOES NOT COVER:
1. Service trips to deliver, pick up, or install the product or for instruction on product use.
2. Replacing house fuses or resetting of circuit breakers, correction of house wiring or plumbing, or correction of
product installation.
3. Damage or failure caused by leaky/ broken/ frozen water pipes, restricted drain lines, inadequate or interrupted
water supply or inadequate supply of air.
4. Damage or failure caused by accidents, pests and vermin, lightning, wind, fire, floods or acts of God.
5. Damage or failure resulting from misuse, abuse, improper installation, repair or maintenance. Improper repair
includes use of parts not approved or specified by LG.
6. Damage or failure caused by unauthorized modification or alteration to the product.
7. Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
8. Cosmetic damage, including scratches, dents, chips or other damage to the finish of the product, unless such
damage results from defects in materials or workmanship and is reported to LG within seven (7) calendar days
from the date of delivery.
9. Damage or missing items to any display, open box, discounted, or refurbished product.
10. Product where the original factory serial numbers have been removed, defaced or changed in any way.
11. Repairs when product is used in other than normal and usual household use (e.g. rental, commercial use, offices,
or recreational facilities) or contrary to the instructions outlined in the owner’s manual.
12. The removal and reinstallation of the Product if it is installed in an inaccessible location.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT
LIMITATION TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE
EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE
TERM PERIOD EXPRESSED ABOVE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY FOR THE CUSTOMER. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR
SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION: Write your warranty information
below:
Call 1-800-243-0000 or visit our website at www.lg.com. Product Registration Information:
Mail to: LG Customer Information Center (ATTN: CIC) Model:
201 James Record Road, Huntsville, AL 35824 Serial Number:
Date of Purchase:
WARRANTY:
LG Electronics U.S.A., Inc. (“LG”) warrants your LG Washing Machine (“product”) against defect in materials or
workmanship under normal household use, during the warranty period set forth below, LG will, at its option, repair or
replace the product. This limited warranty is valid only to the original retail purchaser of the product, is not assignable
or transferrable to any subsequent purchaser or user, and applies only when the product is purchased through an LG
authorized dealer or distributor and used within the United States (“U.S.”) including U.S. Territories.
Note: Replacement products and repair parts may be new or factory-remanufactured and are warranted for the
remaining portion of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain dated
receipt or delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a
copy to LG or authorized representative).
WARRANTY PERIOD:
LG WASHING MACHINE LIMITED WARRANTY (USA)
Period
One (1) year from date of
original retail purchase:
Ten (10) years from date of
original retail purchase:
Lifetime from date of
original retail purchase:
Scope of Warranty
Any internal /functional
Parts & Labor
Drum Motor
(Stator, Rotor, and Hall
Sensor)
Stainless Steel Drum
Remark
LG will provide parts & labor to
repair or replace defective parts.
Parts only. Customer will be responsible for any labor or in-home
service to replace defective parts.