LG DLGX3651V - Manual (Page 43)

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ENGLISH
sPECIFICatIons UsInG sMartDIaGnosIs tM
USING SMARTDIAGNOSIS TM
- Only use this feature when instructed to do so by the call center. The transmission sounds similar to a fax machine, and so has no
meaning except to the call center.
- SMARTDIAGNOSIS™ cannot be activated if the dryer does not power up. If this happens, then troubleshooting must be done without
SMARTDIAGNOSIS™.
If you experience problems with your dryer, call 1-800-243-0000 (1-888-542-2623 in Canada). Follow the call center agent’s instructions,
and do the following steps when requested:
1. Press to turn on the dryer.
Do not press any other buttons or turn the cycle selector knob.
2. When instructed to do so by the call center, place the mouthpiece of your phone very close to the POWER button.
3. Press and hold for three seconds, while holding the phone mouthpiece to the icon or POWER button.
4. Keep the phone in place until the tone transmission has finished. This takes about 17 seconds, and the display will count down the
time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
• Pressing the POWER button during the transmission will shut off the SMARTDIAGNOSIS™.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able
to assist you using the information transmitted for analysis at the call center.
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