HP StoreEver Ultrium Tape Drives - Manual (Page 30)

1. When TapeAssure discovers drives, it creates a folder for each drive in the logs\tktstorage
folder under the installation folder. Navigate to the \logs\tkstorage folder to check that a
folder exists for each drive serial number.
2. If a drive is not listed, but the TapeAssure service is running (which you previously checked), use
Windows Device Manager to check that Windows has discovered the drives.
3. If Windows has not discovered the drives, select Action > Scan for hardware changes to force
a re-scan.
4. If this does not work, check power, cabling, interface cards, etc. as you would for a normal drive
detection issue. TapeAssure can only work with drives that Windows can identify.
5. Once TapeAssure discovers the drives, it will pull a single ticket from each one. Check the
monitored_drivelist.txt
summary file in the logs folder under the install directory to verify
that at least one ticket has been pulled from each drive.
Check the configuration file
The configuration file controls when tickets are pulled and where they are sent.
Troubleshooting the TapeAssure service 30