HP StoreEver Ultrium Tape Drives - Manual (Page 31)

For a full description, see Setting service configurations , page 12.
When diagnosing TapeAssure issues, the key configuration parameters to check are:
• MANAGEMENT_STATION_IP – verify that this is the IP address of the Command View TL manage-
ment station
•
MANAGEMENT_STATION_PORT
– verify that this is the port number of the Command View TL
management station. Most likely this will be 8099 unless the port number has been changed using
Command View TL.
•
POLLING_INTERVAL
– verify that tickets are pulled frequently enough to match your backup
model. The default is one ticket every six hours or four tickets per day, which gives TapeAssure
enough resolution to monitor a nightly backup. Pulling tickets will not disturb backups even if they
occur concurrently and frequently but it is good practice to reduce ticket pulling frequency to only
what is needed.
Check the TapeAssure service log for sent tickets
As tickets are sent to Command View TL, a log entry is made in the TapeAssure.log file, which is
found in the logs folder in the install directory. The entry shows the ticket name, which includes the
drive serial number and the time at which the ticket was sent.
Verify that there are references to drive tickets being sent for all the drives being monitored. If this is
not the case, one of the previous steps must not be working.
You can force a re-send of a ticket for all connected drives by restarting the TapeAssure service.
NOTE:
The management station IP address is also referenced in this log entry and so can be checked.
Any issues with pulling and/or sending tickets are detailed in the log file. In this example the port
number for the management station is incorrect. The errors refer to a gSOAP call, which is the protocol
used for sending the tickets.
User guide 31