Avaya NN44400-120 - Manual (Page 24)

Preparing an offsite PC for Agent Desktop
24 NN44400-120 Offsite Agent User Guide 26 November 2010
Procedure steps
Step Action
1 In Windows Explorer or Internet Explorer, enter the HTTP address (URL) provided by
your system administrator for Agent Desktop. The correct URL format is <Agent
Desktop servername>/agentdesktop.
2 Click Launch Agent Desktop.
3 Click Install.
--End--
Creating a shortcut to the Agent Desktop
Create a shortcut to the Agent Desktop to quickly access the application without
manually entering the URL.
Procedure steps
Step Action
1 Right click on your Windows Desktop and select New>Shortcut.
2 In the Type the location of the item field, paste or type the HTTP address (URL)
provided by your system administrator for AAAD.
3 Click Next.
4 Enter a name for the shortcut in the Type a name for this shortcut field.
5 Click Finish.
--End--
Starting Agent Desktop
The Agent Desktop install creates a listing in the Windows Programs menu for access
to the Agent Desktop. You can optionally create your own desktop icon for Agent
Desktop.
Prerequisites
• Ensure that the administrator has configured your Windows User ID in
Communication Control Toolkit and that you have a valid User ID, Password, and
Domain for use with Agent Desktop.
• Access your corporate network through your broadband connection.