6 support and other resources, Information to collect before contacting hp, How to contact hp – HP Intelligent Provisioning User Manual
Page 61: Subscription service, Related information
6 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP worldwide website:
•
Use the Contact hp link on the HP Support Center website:
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Subscription service
HP recommends that you register your product at the Subscriber's Choice website at
After registering, you will receive email notification
of product enhancements, new driver versions, firmware updates, and other product resources.
Related information
For support software and drivers, see the HP software and drivers website at (
. HP also recommends installing the latest version of the HP SPP or using the Linux
Software Delivery Repository (SDR). To obtain the most current SPP, see the SPP website at
. To obtain drivers from the SDR, see the Linux website at (
).
For information on the latest Scripting Toolkit, see the additional documentation found on the
Scripting Toolkit website at (
).
For information on the previous SmartStart Scripting Toolkit, which was used for ProLiant G7 and
earlier servers and BladeSystems, see the documentation found on the HP website at (
).
For more information on unattended installation, see the following resources:
•
Operating system documentation
•
Windows Server Technical Reference at
)
Information to collect before contacting HP
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