The paper cannot be loaded successfully [4520, A paper jam (paper stuck in the printer) [4020, Pa pe r pro b le ms – HP Designjet 4520 Printer series User Manual
Page 141
Front panel message
Suggested action
Sheet too long.
During the load process the printer has detected that the sheet is too long to be
loaded properly. Make sure that the printer expects sheet and not roll. Press
the
Select
key to try to load the paper again. See
.
Lever lifted.
During the load process the paper load lever was lifted. This prevents the printer
from loading the paper. Press the
Select
key to load the paper again.
The paper cannot be loaded successfully [4520]
NOTE:
This topic applies to the HP Designjet 4520 Printer series only.
●
The paper may be loaded at an angle (skewed or mislocated).
●
The paper may be crumpled or warped, or may have irregular edges.
●
If the paper gets stuck in the paper path to the platen, it may be that the leading edge of the paper
is not straight or clean, and needs to be trimmed (see
Trim the paper with the manual cutter
). Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary
even with a new roll of paper.
●
Check that the drawer is correctly closed.
●
Check that the spindle is correctly inserted.
●
Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
●
Check that the paper is wound tightly on the roll.
●
Check that the roll is not separated from the black hub on the right side of the spindle.
Here is a list of front panel messages related to paper loading, with the suggested corrective action.
Front panel message
Suggested action
Right edge not found.
The printer cannot locate the right–hand edge of the paper, the paper may be badly
positioned. Press the
Select
key and try to load the roll again.
Paper not found.
During the paper load process the printer did not detect any paper. Press the
Select
key to retry.
Paper loaded with too much skew.
During the paper load process the printer detected that the paper had too much
skew. Press the
Select
key to try to load the paper again.
Paper too small.
During the load process the printer detected that the paper is too narrow or too short
to be loaded in the printer. Press the
Cancel
key to stop the load process. See
Functional specifications on page 208
.
Lever lifted.
During the load process the paper load lever was lifted. This prevents the printer
from loading the paper. Press the
Select
key to load the paper again.
A paper jam (paper stuck in the printer) [4020]
NOTE:
This topic applies to the HP Designjet 4020 Printer series only.
When a paper jam occurs, you will normally see the Possible paper jam message in the front panel,
with one of two error codes:
●
81:01 indicates that paper cannot advance into the printer.
●
86:01 indicates that the printhead carriage cannot move from side to side.
ENWW
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