HP Optical Jukeboxes - Manual (Page 42)

3-8 Chapter 3
Operating the Disk Drive
Troubleshooting
Problem What to Do
Unable to read from
a disk (continued) •
Can you read from another disk?
• If in Windows and using 1,024 bytes per sector disks, boot
your system with this density disk in the drive.
• Is the environment dusty? If you are not having the same
problems with other disks, you may want to clean the disk.
See “Cleaning Disks” at the end of Chapter 2.
• If steps above are unsuccessful, further information may be
on the optical web site at www.hp.com. Look under “HP
Service and Support.”