HP Optical Jukeboxes - Manual (Page 51)

Appendix A A-5
Supplies and Customer Support
Hewlett-Packard Customer Support
Su
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Cu
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upp
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Hewlett-Packard Customer Support
If your drive fails and the suggestions in this user’s guide and accompanying
documentation do not solve your problem:
• If you have a service contract with HP, contact your local HP Response Center.
Response Centers are found at www.hp.com under the “HP Services and
Support” tab.
• If you do not have a service contract with HP, contact your nearest HP dealer or
sales office. Dealers and sales offices are found at www.hp.com under the “HP
Services and Support” tab.
NOTE Before calling, please record the following information and have it ready when you
contact your service representative:
- model number of the drive
- serial number of the drive
- brand and model of your host computer SCSI adapter
- host computer operating system
- any software package you are using to manage storage on the drive