HP Insight Foundation Software for ProLiant - Manual (Page 27)

Solution: HP SIM implements security to ensure that access to management information is available only to
authorized users. This security relies on security settings between HP SIM with managed systems. HP SIM
will deny access if the trust relationship between HP SIM and the source system's SMH is not configured
correctly. To correct this problem, HP suggests the following procedure:
1. Navigate to https://hostname:2381.
2. From SMH, click Settings
→Security→Trust Mode.
3. Correct the configuration.
Note: For more information regarding Trust Relationships, refer to Setting up Trust Relationships in the HP
SIM User Guide.
Complete information on the security implemented by the management system, where the VCRM is installed,
and the managed systems, or SMH, are available in the
Security white paper. To download the Security
white paper, go to http://www.hp.com/servers/manage .
Repository problems
The job of the Software Version Status Polling tasks in HP SIM is to retrieve a list of installed software
and firmware from systems and obtain the software status from the
HP Version Control Agent (VCA) on those
systems. Why do I need to specify a repository when setting up this task? Does it matter which repository I
choose?
Solution: HP SIM sends the selected VCRM a list of all the software versions in sorted order. This is necessary
so that HP SIM can properly handle searches that include software version comparisons. The VCRM can
return a sorted list of versions for a
component even if that component does not exist in the repository.
However, it is generally a good idea to choose a repository with the most complete set of software.
I cannot seem to configure the VCA settings to access the VCRM using the administrator credentials. Why
is this happening?
Solution: When SMH is installed, the VCA cannot be configured to access a VCRM 2.1 or later using the
administrator
login credentials. A feature in the VCA prevents you from using the administrator credentials
to ensure that the administrator OS Account for the VCRM is not locked out when the VCA retries the login
to the VCRM several times.
HP recommends that you create an account with administrator privileges to be used specifically by the VCA,
for example, vcadmin.
Software inventory problems
Why do some of the components display in the inventory for hardware that is not physically located on my
server?
Solution: This issue is caused by a conflict between SmartStart and the VCA and might display with Yellow
status icons in the
Latest Version and Support Pack columns.
SmartStart installs all components, specifically storage components, for hardware, regardless of the physical
location of hardware on the server, for example:
•
32-Bit SCSI Controller Driver for Windows NT 4.0
•
Drive Array Driver for Windows NT 4.0
•
Smart Array-2 Controllers Driver for Windows NT 4.0
•
64-Bit/66Mhz Dual Channel Wide Ultra3 SCSI Controller Driver for Windows NT 4.0
•
Smart Array 5x Controller Driver for Windows NT.40
The inventory for these components might display with Yellow status icons, stating an upgrade is needed
and available, which occurs when the VCRM configured on the VCA is cataloged with newer versions of
these components.
For example, if your server is configured with components from HP SmartStart CD 5.2 and the Catalog of
your VCRM contains new HP SmartStart CD 5.3 components, the inventory of the VCA displays the previously
mentioned items with Yellow status icons. You cannot upgrade these components because the physical
hardware does not exist on the system or allow the status icons to display with a Green icon reporting the
components are current. The Overall Status also continues to display with a Yellow icon because the VCA
is reporting components that need updating.
HP Version Control Agent 27