HP Insight Foundation Software for ProLiant - Manual (Page 29)

Service and support
Support for HP Version Control Agent (VCA) is provided as an adjunct to support of the underlying hardware.
The purpose of the HP Support page is to provide you with a variety of product-, service-, and support-related
resources. In particular, you can use this page to:
•
Go to http://www.hp.com/servers/manage . This website is devoted to Systems Management Products.
You will find a wealth of product- and service-related information on this portal.
•
Access links to HP’s support home page and World-Wide-Website locator for phone numbers, online
tools, and information.
•
Contact the HP Support Forum to get answers to your questions about HP products. The HP Support
Forum can be found at
http://forums.itrc.hp.com/ .
Keeping good records of your configuration can significantly speed up the troubleshooting process. Consult
the following list when you obtain assistance from your HP service provider:
•
Management PC make, model, and serial number information
•
Operating system information, including version number, a list of all service packs that have been
applied, the Compaq SSD version, and Insight Management Agent's names and versions that have
been applied
•
Hardware configuration information:
Survey Utility output or Inspect printout
•
•
System Configuration Utility printout
•
Description of any non-HP or non-Compaq equipment that is not shown on the Inspect or System
Configuration
printout.
Windows events
The following table shows a listing of Windows events that are applicable to the VCA.
Text Severity Facility Event ID
The installation task succeeded.
VCA Log URL. Informational Application 28
The configuration task
succeeded. VCA Log URL Informational Application 53
Started the VCA (normal
startup). Informational Application 60
The VCA Win32 service was
stopped Informational Application 65
The installation task failed. VCA
Log URL: Error Application 208
The configuration task failed.
VCA Log URL Error Application 503
The VCA Win32 service could
not be started successfully. Error Application 604
Related topics
•
The Home page
•
The Log page
•
Navigating the software
Service and support 29