HP Insight Foundation Software for ProLiant - Manual (Page 26)

this specific case, the component setup program detected that the installation succeeded, but will not be
complete until the system is rebooted. The VCA does not reboot the system after each component install, but
at the end of all installations, to avoid unnecessary restarts. If the installation task was started without the
reboot automatically
option selected, you must restart the server manually to ensure proper installation of
all software.
The Log page contains information logged by the component setup program.
Why do some of my components not install and report in the log as failed, although the hardware exists on
my server and requires the update?
Solution: Some HP components are not written to support silent installation, such as HP NIC drivers for
Windows NT, which is an installation that requires user intervention. The VCA can only install components
that are written for silent installation. The following components currently do not support silent installation:
•
NetFlex/Netelligent Adapter Driver for Windows NT 4.0
•
Ethernet/Fast Ethernet or Gigabit NIC Driver for Windows NT 4.0
•
Array Redundancy Software for Windows 2000
In the event silent installation is not supported, HP recommends the following procedure
1. View the VCA log and determine which component failed.
2. Access the failed system, and browse to the VCRM repository from that system.
3. Browse to the Catalog and identify the component.
4. Click the component. The Component Details page appears.
5. Click the link associated with the component at the top of the Component Details page to download
the failed component.
6. Save the component to the system.
7. Install the component manually.
In the event components fail because they are not signed by Authenticode technology or have not cleared
the Microsoft Windows logo testing, check the target system for messages.
If these components do not or will not install without user intervention or silently, why does the VCA report
Failed to Install?
Solution: At the current time, the VCA does not differentiate between silent and non-silent components.
After installing the SMH from the installation icon in the VCA, the VCA log disappeared and indicated that
the page cannot be displayed. What happened to the log?
Solution: The SMH is restarted during the installation which disrupts the connection between the client browser
application and the system. To resolve this issue, HP recommends that you login to the SMH again and view
the VCA log directly to determine the status of the installation task.
Print problems
When I try to print from a Mozilla browser, a dialog box displays indicating there is an Unknown Error.
Why is this happening?
Solution: A default printer has not been configured. HP recommends that you configure a default printer to
resolve this issue.
ProLiant Support Pack problems
After inititating the ProLiant Support Pack installation on a server, a message displays indicating XML PARSING
ERROR and the log details display The xml file was tainted. The ProLiant Support Pack installation
is terminated.
Solution: The ProLiant Support Pack installation is terminating due to low disk space.
To resolve this issue, ensure the server has at least 200 MB or more of free disk space so the installation can
complete successfully.
Replicate Agent Settings problems
The Replicate Agent Settings feature in HP SIM denies access to the source system for security reasons. How
is this corrected?
26 Troubleshooting