HP Deskjet 9800 Printer series - Manual (Page 122)

Resolving banner printing problems
■ Make sure the paper is loaded correctly
■ Unfold and refold the paper when several sheets feed into the printer at once.
■ Make sure the unattached edge of the banner paper stack is on top and facing the printer.
■ Verify that the correct paper for banner printing is used.
Check the print settings
1 Open the printer driver (see Printing a document ).
2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh), check the
following settings:
■ Make sure hp banner paper is selected as the paper type.
■ Make sure the appropriate banner size is selected.
■ Check the software
■ Verify that the software application you are using prints banners. Not all software
applications print banners.
■ If gaps appear at the ends of the sheets, verify that the printer software is operating correctly.
112 6 Troubleshooting