Step 4: is the print quality acceptable – HP LaserJet P1005 Printer User Manual

Page 71

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Yes

If the configuration page printed, go to

Step 4: Is the print

quality acceptable? on page 61

No

If no paper came out, see

Media problem-solving

on page 73

.

If you are unable to resolve the problem,

Contact HP support

on page 62

.

Step 4: Is the print quality acceptable?

Yes

If the print quality is acceptable, go to

Step 5: Is the device

communicating with the computer? on page 61

No

If the print quality is poor, see

Improve print quality

on page 69

.

Verify that the print settings are correct for the media you are
using. See

Supported paper and other media on page 21

for

information on adjusting the settings for various types of
media.

If you are unable to resolve the problem,

Contact HP support

on page 62

.

Step 5: Is the device communicating with the computer?

Try printing a document from a software application.

Yes

If the document prints, go to

Step 6: Does the printed page look

like you expected? on page 61

No

If the document does not print, see

Printer software problems

on page 76

.

If you are using a Macintosh computer, see

Common

Macintosh problems on page 77

.

If you are unable to resolve the problem,

Contact HP support

on page 62

.

Step 6: Does the printed page look like you expected?

Yes

The problem should be resolved. If it is not resolved,

Printed

page is different from what appeared on screen
on page 74

.

No

If you are unable to resolve the problem,

Contact HP support

on page 62

.

ENWW

Problem-solving checklist

61

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