HP Command View for Tape Libraries Software - Manual (Page 202)

save drive lttsupportticket
Description Generates an HP StoreEver L&TT support ticket for a tape drive. The Interface
Manager card places the support ticket in an anonymous FTP directory, which
can then be transferred from the Interface Manager card firmware repository
via FTP/SFTP.
CAUTION: Each time a support ticket is generated, it uses the same filename
(supportticket.zip) and overwrites the previous support ticket.
Syntax save drive lttsupportticket drive_num [force]
Availability All users and modes
Operands Specify a drive number. Information for the selected tape drive
appears in the support ticket. This operand is required. drive_num
[force] Specify force to skip the prompt asking if you are sure you
want to save the support ticket for the tape drive. This operand
is optional.
Examples To generate a support ticket for the third drive in the ESL library:
/>save drive lttsupportticket 3
Generating support ticket...done
You can get your support ticket by using anonymous FTP.
See also save interface lttsupportticket
save library lttsupportticket
save mgmt lttsupportticket
save interface lttsupportticket
Description Generates an L&TT support ticket for a FC interface controller. The Interface
Manager card places the support ticket in an anonymous FTP/SFTP directory,
which can then be transferred from the Interface Manager card firmware
repository via FTP/SFTP.
CAUTION: Each time a support ticket is generated, it uses the same filename
(supportticket.zip) and overwrites the previous support ticket.
Syntax save interface lttsupportticket interface_num
Availability All users and modes
Operands Specify an interface number. Information for the selected
FC interface controller appears in the support ticket. This
operand is required. interface_num
Examples To generate a support ticket for the interface 3:
/>save interface lttsupportticket 3
Generating support ticket done
You can get your support ticket by using anonymous FTP.
See also save drive lttsupportticket
save library lttsupportticket
save mgmt lttsupportticket
save library lttsupportticket
Description Generates an L&TT support ticket for a library. The Interface Manager card
places the support ticket in an anonymous FTP/SFTP directory, which can then
202 CLI Command Reference