HP LaserJet 3380 All-in-One Printer - Manual (Page 118)

Media jams occur in the printer
Occasionally, media becomes jammed during a print job. Try the following remedies before
you attempt to clear the jam:
● Make sure that you are printing with media that meets specifications. See Device media
specifications for more information.
● Make sure that you are printing with media that is not wrinkled, folded, or damaged.
● Make sure that the device is clean. See Cleaning the media path for more information.
● Make sure that the input trays are loaded properly and are not too full. See the getting
started guide for information about loading input trays.
● If you are printing to the straight-through output path, close and open the door again to
make sure that the green pressure release levers are closed.
To clear a media jam
CAUTION Media jams might result in loose toner on the page. If you get any toner on your clothes, wash
them in cold water. Hot water will permanently set the toner into the fabric. If you get any toner
on your hands, wash them in cold water.
Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
1. Open the print cartridge door and the straight-through output door.
2. Rotate the green pressure release levers at the back of the device downward. If you can
remove the media from the front of the device without removing the print cartridge, do so,
and continue with step 4.
106 Chapter 8 Troubleshooting ENWW